Return & Refund Policy

Effective Date: May 9, 2026

This Return & Refund Policy applies to purchases of products made directly from Cellular Solutions LLC ("CS") through cellularsolutions.com and other authorized sales channels. This Policy is incorporated into and forms part of the Terms and Conditions. Capitalized terms not defined herein have the meanings set forth in the Terms and Conditions.

60-Day Satisfaction Guarantee

We stand behind our products. If you are not satisfied with your purchase for any reason, you may request a return within sixty (60) days of the delivery date for a refund of the purchase price of the product, whether opened or unopened, subject to the terms of this Policy.

How to Start a Return

To request a return, contact CS at orders@cellularsolutions.com or use the returns portal available through the Site. Please provide your order number and the reason for the return.

CS may require additional information to process a return request and reserves the right to verify purchase information before approving a refund. Where applicable, return instructions and a return authorization will be provided. Returns submitted without authorization may be denied.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are generally processed within five (5) to ten (10) business days after CS receives and verifies the returned product or otherwise approves the refund request.

Original shipping charges are non-refundable except where required by applicable law or where CS determines otherwise in its sole discretion.

Promotional, discounted, bundled, subscription, or multi-product purchases will be refunded based on the actual amount paid for the applicable product(s).

CS reserves the right to deny refunds where it reasonably believes a return request is fraudulent, abusive, inconsistent with this Policy, or otherwise made in bad faith.

Subscription Orders

Subscription orders are subject to this Policy.

If a subscription renewal order has already been processed or shipped, cancellation of the subscription will apply to future renewals only. Any shipped renewal order may be returned in accordance with this Policy.

Subscription cancellations do not automatically generate refunds for renewal orders that have already been processed.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact CS within fourteen (14) days of delivery and provide your order number and, if requested, photographs of the product and packaging.

At CS's discretion, we may replace the item, issue a refund, provide store credit, or otherwise resolve the issue at no additional cost to you.

Items Not Eligible for Return

The following are not eligible for return or refund:

• Return requests initiated more than sixty (60) days after delivery;
• Products returned without a return authorization when one is required;
• Products purchased from unauthorized resellers, distributors, marketplaces, auction sites, or other unauthorized third parties;
• Purchases made through third-party retailers or stores not operated by CS;
• Fraudulent, abusive, excessive, or repeated return requests;
• Products for which a refund has already been issued.

Unauthorized Sales Channels

CS products are intended to be sold only through CS and authorized sales channels. Products obtained from unauthorized sellers may be counterfeit, expired, improperly stored, altered, or otherwise compromised.

CS does not provide refunds, replacements, guarantees, or customer support for products purchased from unauthorized sellers except where required by applicable law.

Chargebacks and Payment Disputes

Customers agree to contact CS regarding any order issue before initiating a chargeback, payment dispute, or similar claim with a payment processor or financial institution.

CS reserves the right to challenge chargebacks or payment disputes that are inconsistent with this Policy, the Terms and Conditions, carrier delivery records, subscription records, account records, or other transaction documentation.

International Orders

CS products are intended for sale within the United States.

If CS permits shipment outside the United States, international customers are responsible for return shipping costs, duties, taxes, customs fees, import charges, and other governmental fees associated with the order or return unless otherwise required by applicable law.

Contact

Cellular Solutions LLC

233 W 12800 S Suite 101

Draper, UT 84020

Email: orders@cellularsolutions.com