Shipping and Returns

Shipping and Return Policy

Shipping rates apply for Continental US shipments. Products shipped to Alaska and Hawaii may incur additional shipping charges.

Shipping Methods
Cellular Solutions offers several shipping methods from UPS, FedEx, and US Mail. Online shipping charges are based on the item price and may be less expensive through our customer service representatives. Shipping charges via our customer service representatives are based on item weight and destination. Expedited shipping is only available through telephone orders

Standard Shipping
Cellular Solutions' standard shipping method is UPS Ground. Cellular Solutions may ship via alternate shipping methods for special items. Our shipping department does its best to keep shipping cost low for our customers and does its best to determine the correct shipping method for each order.

Back Orders
Any items currently back ordered will ship as soon as the item comes in stock, unless available for drop ship from the manufacturer. Customers will be notified regarding any back order items and be given drop ship or alternative equipment options.

International Orders
International orders are subject to an additional shipping fee and may require an additional day for shipment and will be shipped UPS only. Shipping rates will differ depending on location. International orders may be subject to tax and brokerage fees which are undetermined at the time of shipping. International customers will be responsible for all brokerage fees and independent taxes for international shipments. Order refused at the border due to non-payment for customs or brokerage fees may be subject to a 20% restocking fee or deduction of shipping/brokerage costs from the refund.

Shipping Charges
Shipping charges are non-refundable unless the item is defective or shipped in error.

Sales Tax
Cellular Solutions is required to collect sales tax from all Michigan, North Carolina and California customers.

30 Day Return Policy
In the event you are not completely satisfied with your purchase, we offer a 30 day return policy on products returned in original manufacturers packaging, and in original condition. If you have any questions regarding our return policy please contact us at 1-877-233-6673.

Return Period
Return period ends 30 days from date of purchase on the invoice. Customers in contact with Cellular Solutions pending troubleshooting may have an extension placed on their return period.

Returned Merchandise Authorization (RMA )Number
All returned products must be received with a returned merchandise authorization (RMA) number noted on the shipping label or shipping carton. Any item received without a RMA number may be refused. The purpose of the RMA number is to connect the shipment received in our returns department to the customer account. RMA numbers can be obtained from your sales representative and require notification and explanation for the return.

Returned Product Condition and Packaging
Products must be in original (new) condition with no signs of use, scratches, gouges, etc. Products must be in original product packaging, uncut and unmodified. This includes writing on the product packaging. A minimum 10% restocking fee may apply to items that require repackaging.

Items are to be packed in original packaging, padded, and shipped inside a separate shipping carton. DO NOT use the product packaging as the return shipping container.

All miscellaneous materials such as manuals, warranty cards, accessories, and cables must be included. The cost of missing items may be deducted from your credited amount.

Return Shipping Cost
Customers are responsible for shipping charges back to Cellular Solutions or the Manufacturer. Products received freight due will not be accepted.

Original Shipping charges are non-refundable

Errors
In the event a shipping error occurs on our behalf, we will send a return label for the incorrect product and send the correct product in a timely fashion.

Defective Merchandise
Defective merchandise can be processed with Cellular Solutions within the first 30 days of purchase. Beyond the 30 days we ask that you contact the manufacturer to implement the warranty provided by the manufacturer. All defective merchandise returns, or returns for equipment that is not meeting customer expectations within the first 30 days must contact Cellular Solutions and go through a trouble shooting process. All items returned must accompany a RMA number and follow the same guidelines as our standard returns (see above). If you have any questions in regards to our return policy please contact a Cellular Solutions’ Customer Service Representative at 1-877-233-6673.

Refund Time
All returns for refund take approximately 1-2 weeks to process after receipt.

Standard Restocking Fee
Restocking fees apply in the event the merchandise is received in any condition that requires additional cost or labor to Cellular Solutions to restock the merchandise.

Digital Antenna Products
All Digital Antenna products will have a minimum 15% restocking fee.

A minimum 10% fee may apply in the event the product is returned due to no error by Cellular Solutions, or no troubleshooting took place to determine why the system wasn't working effectively.